BrightBox FAQ

📄 BrightBox FAQ Page 

Introduction: At BrightBox, we want your shopping experience to be simple, transparent, and enjoyable. This FAQ page answers the most common questions about our eco‑friendly skincare products, shipping, returns, and customer support. If you don’t see your question here, please reach out to us directly — we’re always happy to help.

Ordering & Payments

How can I place an order? Simply browse our collections, add items to your cart, and proceed to checkout.

What payment methods do you accept? We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay.

Shipping

Do you ship internationally? Yes, BrightBox ships to select international destinations. Rates and delivery times vary by country.

How long does delivery take within Canada? Standard shipping takes 3–7 business days, while expedited shipping arrives in 1–3 business days.

Do you offer free shipping? Yes, orders over $75 CAD qualify for free standard shipping within Canada.

Returns & Refunds

What is your return policy? We accept returns within 14 days of delivery for unused, unopened products. Please contact us before sending items back.

How long does it take to process a refund? Refunds are processed within 5–7 business days after we receive your returned items.

Products & Sustainability

Are BrightBox products cruelty‑free? Yes, all our eco‑friendly skincare products are cruelty‑free and responsibly sourced.

Do you use sustainable packaging? Absolutely. We use recyclable and minimal packaging to reduce waste.

Customer Support

How can I contact BrightBox? You can reach us through our Contact page or email us at brightboxforall@gmail.com.

When will I receive a response? We aim to reply within 24 hours during business days.

Closing Note: BrightBox is your trusted Canadian store for eco‑friendly skincare and wellness products. We value transparency and customer care, so your questions are always welcome.